Araam Life Terms of Service

Last updated: July 8, 2026

These Terms of Service (“Terms”) govern your access to and use of araamlife.com and the products, content, and services offered by Araam Life, a DBA of Level Castiles LLC (“Araam Life,” “we,” “us,” or “our”) (collectively, the “Services”). By accessing or using the Services, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.

These Terms include an agreement to resolve disputes through informal resolution and binding individual arbitration, and a waiver of your right to participate in a class, collective, or representative action, as described in Section 13 (Dispute Resolution). Please read that section carefully, as it affects your legal rights.

1. Eligibility

You must be of legal age in your state or jurisdiction of residence to purchase products through the Services. By using the Services, you represent that you meet this requirement. This purchase-eligibility requirement is separate from, and does not limit, the protections for children described in our Privacy Policy.

2. Products and Health Disclaimers

Araam Life sells dietary supplement products, including Araam Sleep. Statements about our products have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Our products are not a substitute for professional medical advice, diagnosis, or treatment. Consult a physician or other qualified health provider before starting any new supplement, particularly if you are pregnant, nursing, taking medication, or managing a medical condition. Individual results may vary, and we do not guarantee any specific outcome from using our products.

By purchasing and using our products, you acknowledge that you have read the product label, warnings, and instructions, and you voluntarily assume any risks associated with use. You are solely responsible for evaluating whether a product is appropriate for you, including any allergies, sensitivities, or interactions with medications or other supplements.

3. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use of your account using the contact information in Section 18.

4. Orders, Pricing, and Payment

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order, including due to suspected fraud, pricing errors, or product unavailability. Prices are listed in U.S. dollars and are subject to change without notice, except that a price change will not apply to an order that has already been placed and confirmed.

Payment is processed by Shopify Payments and other supported payment processors. We do not receive or store your full credit or debit card number. See our Privacy Policy for more information on how payment information is handled.

We may modify, suspend, discontinue, or reformulate any product or any feature of the Services at any time without liability to you, except with respect to orders already placed and confirmed.

5. Shipping

Shipping timeframes provided at checkout or on the Services are estimates only, and we do not guarantee delivery by any specific date. Title and risk of loss for products pass to you upon our delivery of the product to the shipping carrier.

6. Returns, Refunds & Satisfaction Guarantee

Araam Life offers a 30-day money-back guarantee on first orders, as described in our Return & Refund Policy, which is incorporated into these Terms by reference. Because our products are consumable health goods, we do not accept physical returns of supplements; instead, eligible refunds are issued without requiring a return. The money-back guarantee is limited to one refund per customer and applies to a customer's first order of each product. Refunds for damaged, defective, incorrect, or undelivered orders are handled as set out in the Return & Refund Policy. Except as expressly stated in that Policy, and except for any rights you have under applicable law that cannot be waived, all other sales are final.

7. Text Message (SMS) Program

If you opt in to receive text messages from Araam Life, you consent to receive recurring automated marketing and transactional messages, including order updates, abandoned-cart reminders, and promotional offers, at the mobile number you provide, which may be sent using an automatic telephone dialing system or similar technology. Consent to receive text messages is not a condition of any purchase.

Message and data rates may apply, and message frequency varies. Carriers are not liable for delayed or undelivered messages. You may opt out at any time by replying STOP, and you may request help by replying HELP or by contacting us using the details in Section 18. Our text messaging practices are also described in our Privacy Policy.

8. Intellectual Property

The Services, including all text, graphics, logos, product names, and the ARAAM trademark (U.S. Trademark Application Serial No. 99888261), are owned by Level Castiles LLC or its licensors and are protected by trademark, copyright, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Services without our prior written consent.

DMCA Notice and Takedown. If you believe that content on the Services infringes your copyright, you may submit a notice to our designated agent under the Digital Millennium Copyright Act (17 U.S.C. § 512): Copyright Agent, Level Castiles LLC, 8401 Mayland Dr, Suite A, Richmond, VA 23294, email levelcastiles@gmail.com (U.S. Copyright Office Designated Agent Registration No. DMCA-1075293). Your notice must include: (i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate it on the Services; (iv) your contact information, including address, telephone number, and email address; (v) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (vi) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner. We may remove or disable access to material in response to a valid notice and will make reasonable efforts to notify the person who posted it.

Counter-Notification. If you believe material you posted was removed or disabled in error, you may submit a counter-notification to our designated agent at the contact information above, containing: your physical or electronic signature; identification of the removed material and its location before removal; a statement, made under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification; and your name, address, telephone number, and a statement consenting to the jurisdiction of the federal court in your district (or, if outside the United States, in Virginia) and that you will accept service of process from the person who submitted the original notice or their agent. We will act on a valid counter-notification as required by applicable law.

Repeat Infringers. We may, in appropriate circumstances and at our discretion, terminate or restrict access to the Services for users who are repeat infringers.

9. Prohibited Uses and User Content

You agree not to:

•       Use the Services for any unlawful purpose or in violation of any applicable law;

•       Resell or transfer products purchased through the Services in the course of a business without our prior written consent;

•       Scrape, harvest, or use automated means to access or collect data from the Services;

•       Interfere with, disrupt, or attempt to gain unauthorized access to the Services or related systems; or

•       Impersonate any person or misrepresent your affiliation with any person or entity.

•       Post or submit any review, comment, or other content that is false, misleading, defamatory, or that you do not have the right to share.

User Content. If you submit a review, comment, photograph, or other content through the Services (“User Content”), you represent and warrant that you own or otherwise control all rights to that User Content and that its submission and use as described in this section will not infringe or violate the rights of any third party or violate any law. You grant Araam Life and Level Castiles LLC a perpetual, irrevocable, non-exclusive, royalty-free, worldwide, fully sublicensable and transferable license to use, reproduce, modify, adapt, translate, create derivative works from, publicly display, publicly perform, and distribute your User Content, in whole or in part, in any format or media now known or later developed, for any purpose related to operating, promoting, and marketing the Services and our products, including in advertising, without compensation, attribution, or further consent from you. This license survives termination of your account or your relationship with Araam Life. We may remove or decline to publish any User Content at our discretion and are not responsible for User Content posted by others.

10. Third-Party Links

The Services may contain links to websites or platforms operated by third parties. We do not control and are not responsible for the content, privacy practices, accuracy, or terms of those websites. Inclusion of a link does not imply our endorsement of the linked site or its operator.

11. Disclaimer of Warranties

THE SERVICES AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT WHERE SUCH DISCLAIMERS ARE PROHIBITED BY LAW.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARAAM LIFE AND LEVEL CASTILES LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR OUR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless Araam Life, Level Castiles LLC, and their officers, members, employees, and agents from and against any claims, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of your use of the Services, your violation of these Terms or any applicable law, your use of our products in a manner inconsistent with the product label and instructions, your failure to consult a healthcare provider as recommended in Section 2, or any User Content you submit.

14. Dispute Resolution: Informal Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

a. Informal Resolution. Before filing a claim against Araam Life, you agree to first contact us using the details in Section 18 and describe the claim and the relief you seek. We will have 30 days to respond and attempt to resolve the claim informally. Most disputes can be resolved this way.

b. Agreement to Arbitrate. If a dispute is not resolved informally within 30 days, you and Araam Life agree to resolve any claim arising out of or relating to these Terms, the Services, or our products through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court in lieu of arbitration.

c. Class Action Waiver. YOU AND ARAAM LIFE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class or representative proceeding.

d. Delegation. Any dispute about the formation, interpretation, applicability, or enforceability of this arbitration agreement, including whether a particular claim is subject to arbitration, will be decided by the arbitrator, not a court.

e. Opt-Out Right. You may opt out of this arbitration agreement by sending written notice to the email or mailing address in Section 18 within 30 days of first accepting these Terms. Your notice must include your name, the order number or email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, this arbitration agreement will not apply to you, and the remainder of these Terms will continue to apply.

f. Mass Filing Protocol. If 25 or more demands for arbitration involving similar claims against Araam Life are filed or submitted for filing by, or with the assistance of, the same law firm, claims aggregator, or coordinated group within any 30-day period, those claims will be treated as a mass filing and administered under the AAA’s Mass Arbitration Supplementary Rules (or any successor rules of the administering provider addressing mass filings), including that provider’s applicable fee schedule, batching, staying, and bellwether procedures for such filings, in lieu of the Consumer Arbitration Rules to the extent the two conflict. If the arbitration provider does not have a mass-filing procedure in effect or declines to administer a mass filing, claims within that mass filing may instead proceed in the courts identified in Section 14, and the Class Action Waiver in subsection (c) continues to apply.

g. Severability of This Section. If the Class Action Waiver in subsection (c) is found unenforceable as to a particular claim, that claim, and only that claim, must proceed in court rather than arbitration, and the remainder of this Section 13 remains in effect for all other claims.

15. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the arbitration agreement in Section 13. For any claim not subject to arbitration, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Virginia.

16. Modifications to These Terms

We reserve the right to update these Terms at any time by posting the revised Terms on this page and updating the “Last updated” date. We recommend that you review these Terms periodically. Changes apply prospectively, and your continued use of the Services after a change takes effect constitutes your acceptance of the updated Terms.

17. Privacy

Our collection and use of personal information is described in our Privacy Policy. The Privacy Policy governs our data practices and does not limit or waive the dispute-resolution terms in these Terms.

18. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Araam Life regarding the Services.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so at a later time.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Force Majeure. We are not liable for any delay or failure to perform resulting from causes outside our reasonable control.

19. Contact

Questions about these Terms can be directed to: Level Castiles LLC, DBA Araam Life, 8401 Mayland Dr, Suite A, Richmond, VA 23294, United States. Phone: +1 804-738-3464. Email: info@araamlife.com.